Resolved -
GitHub's APIs appear to be operating normally.
Aug 17, 19:05 UTC
Update -
Some of GitHub's APIs are still degraded, resulting in a small number of failures relating to commit status updates and hook processing. We will continue to do our best to mitigate these effects.
Aug 17, 17:23 UTC
Update -
GitHub API error rates and latencies appear to have recovered. We will continue to monitor.
Aug 17, 17:01 UTC
Monitoring -
We have started to observe improved stability in GitHub APIs. We will continue to monitor as they recover.
Aug 17, 16:22 UTC
Update -
We are continuing to see high error rates on GitHub's APIs and reduced webhook traffic. Customers using GitHub as their VCS may experience impact to their CircleCI platform experience as a result. This is directly linked to the incident GitHub is experiencing: https://www.githubstatus.com/incidents/zkxwbgr0cnmx
We will provide updates as more information becomes available.
Aug 17, 15:49 UTC
Update -
We are continuing to see high error rates on GitHub APIs and reduced webhook traffic.
We will continue to provide updates as more information becomes available.
Aug 17, 14:25 UTC
Resolved -
Following planned maintenance that ended at 13:00 UTC on August 15, some impact to job processing continued for approximately 30 minutes beyond the window we announced.
Some customers continued to see delays in jobs starting, along with a small number of jobs failing with infrastructure errors, until approximately 13:30 UTC.
This has been resolved and job processing has returned to normal. Customers whose jobs failed during this window may rerun affected jobs. We thank you for your patience while our team worked on implementing a fix and apologize for any inconvenience the extended impact may have caused.
Aug 15, 17:00 UTC
Completed -
The scheduled maintenance has been completed.
Aug 15, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 12:00 UTC
Scheduled -
Scheduled maintenance is planned for Saturday, August 15, 12:00–13:00 UTC. While we do not expect any customer impact, new pipeline and job starts may experience brief delays during the maintenance window. Pipelines and jobs already in progress will not be affected. No action is required on your part.
Aug 13, 19:06 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:00 UTC
Scheduled -
We are conducting network maintenance on our Mac infrastructure on Friday, August 14th from 1:00 AM to 5:00 AM UTC. We do not anticipate any disruption for customers using macOS executors during this time.
Aug 12, 16:27 UTC
Resolved -
The issue impacting customers who use GitHub as their VCS while GitHub was undergoing a service degradation (https://www.githubstatus.com/incidents/76t89hbfb09h) has now been resolved. GitHub has resolved the underlying issue and the affected functionality has returned to normal.
We thank you for your patience.
Aug 12, 16:43 UTC
Identified -
GitHub is currently experiencing a service degradation (https://www.githubstatus.com/incidents/76t89hbfb09h). Customers who use GitHub as their VCS may experience impact to their CircleCI platform experience as a result, impacting checkout and workflows.
We will provide another update as we have more information to share. Thank you for your patience.
Aug 12, 16:33 UTC
Resolved -
Between 13:50 UTC and approximately 17:30 UTC on August 11, 2026, some customers experienced delays of up to an hour in pipeline status updates and in notification delivery.
Between 16:40 UTC and 17:00 UTC within that same window, a small number of customers also saw newly created pipelines fail to process, appearing in an errored state in the UI and API.
The issue has been resolved and all affected functionality has returned to normal. Customers whose pipelines errored during that window can retrigger them.
We thank you for your patience while our team worked on implementing a fix.
Aug 11, 18:00 UTC
Resolved -
The Usage API issue has been resolved. Data has been loaded for yesterday, 8/5/2026. We appreciate your patience.
Aug 6, 19:54 UTC
Monitoring -
A fix is in place and is being monitored. Thanks for your patience.
Aug 6, 19:33 UTC
Identified -
The issue has been identified and a fix is in progress.
Aug 6, 15:06 UTC
Investigating -
Usage API data is delayed for 8/5/2026. All prior data remains available. We are investigating. Thank you for your patience.
Aug 6, 13:06 UTC
Completed -
Our new support portal is up and operational, please reach out with any issues or questions via the messenger on support.circleci.com or via email at support@circleci.com.
Thank you for your patience throughout this maintenance period.
Aug 6, 15:24 UTC
Verifying -
We have completed our transition to the new support portal and are now monitoring our systems. If you cannot access support.circleci.com please reach out to let us know via email at support@circleci.com
Aug 6, 15:06 UTC
Update -
If you are having trouble accessing support.circleci.com, you can email the support team at support@circleci.com to initiate a support thread. Please reach out directly.
Aug 6, 14:36 UTC
Update -
We have updated our DNS records, expect intermittent errors when accessing support.circleci.com.
Aug 6, 14:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 14:00 UTC
Scheduled -
Our support portal is moving to a new platform! As part of our cut over process we will have scheduled maintenance on 6th August, 14:00 - 15:00 UTC. During this maintenance period support.circleci.com will be inaccessible.