502 Error when Downloading Artifacts

Incident Report for CircleCI

Resolved

We have resolved this incident and artifact downloads have returned to normal.

Posted Nov 12, 2019 - 14:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2019 - 14:05 UTC

Identified

We have scaled up to better handle the high request volume for artifact downloads

Posted Nov 12, 2019 - 14:00 UTC

Update

Our investigation into the root of this issue is ongoing.

Posted Nov 12, 2019 - 13:42 UTC

Update

Our engineers are continuing to investigate this issue.

Posted Nov 12, 2019 - 13:19 UTC

Investigating

We have become aware of errors when downloading job artifacts and are investigating.

Posted Nov 12, 2019 - 12:55 UTC

This incident affected: Artifacts Download.