We are progressing through the maintenance steadily, but it is taking longer than expected. There should be no issue opening new tickets during this time.
Posted Oct 02, 2026 - 16:55 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 02, 2026 - 15:00 UTC
Scheduled
We'll be performing scheduled maintenance on our support tooling on Friday October 2nd starting 8am PDT to 10am PDT (2 hours). During this window, customers may briefly lose access to viewing ticket history in the support portal. No tickets or data will be lost — you can still reach us and follow up via email or chat as normal, and portal visibility will return once the maintenance concludes. If you have a browser window or tab already open to our support portal, we recommend refreshing the page or signing in again after the maintenance window to ensure you see the correct, up-to-date information. Thank you for your patience.