We have resolved the issue and the in-app support button should be fully functional. Thank you for your patience. If you see anything that doesn’t look right, please email us at sayhi@ and we will follow up
Posted Mar 03, 2016 - 23:58 UTC
Update
We're still in active investigation with our support ticket providers. Continue using support@circleci.com to open support tickets. We will update again when we know more.
Posted Mar 03, 2016 - 23:02 UTC
Update
We're continuing to speak with the provider of our support tickets. Please use support@circleci.com to submit support tickets. We're working to resolve this issue as quickly as we can. Thank you for your patience.
Posted Mar 03, 2016 - 21:58 UTC
Update
We're continuing to work with the provider of our support tickets. Please continue to reach out to support@circleci.com to open tickets. We will update as soon as we have more information.
Posted Mar 03, 2016 - 20:57 UTC
Update
We're continuing to work with the service that is responsible for our support tickets to identify the issue with opening tickets in-app. Please continue to use support@circleci.com to open a support ticket. Apologies for the inconvenience. We'll update again in ~30 min.
Posted Mar 03, 2016 - 20:17 UTC
Investigating
We are currently experiencing an issues with our support service, and some users cannot open a support ticket in-app. We apologize for any inconvenience. Please send your requests to support@circleci.com to open a ticket. We will update again in ~30 min.