Resolved -
Looks like everything is good. Thank you for your patience.
Mar 2, 18:21 UTC
Monitoring -
The fix has gone out. We will continue to monitor the situation. Sorry for any inconvenience.
Mar 2, 18:15 UTC
Identified -
We're seeing issues with docker on some convenience images (cimg:*) and a docker update we just pushed this morning. We are working on a fix and will let you know when we have more information. Thank you for your patience.
Mar 2, 17:59 UTC
Resolved -
GitHub have acknowledged and resolved an incident affecting their platform. https://www.githubstatus.com/incidents/vd3xqfq36rgm Users should no longer experience intermittent checkout failures.
Feb 27, 00:17 UTC
Update -
We are continuing to investigate this issue.
Feb 26, 22:57 UTC
Update -
We are continuing to investigate this issue.
Feb 26, 22:56 UTC
Identified -
Some users are currently experiencing inconsistent failures when checking out. We believe this to be an issue with an upstream VCS provider and are investigating.
Feb 26, 22:50 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:00 UTC
Scheduled -
Mac Cloud will be undergoing scheduled maintenance on Tuesday, February 24th from 2:00 AM to 6:00 AM UTC. During this window, m4pro.medium and m4pro.large resource classes may be affected. While we do not anticipate significant disruption, customers could experience job queuing, and any jobs running during the maintenance window may fail and be automatically retried.
We will post an update once maintenance is complete.
Feb 20, 20:38 UTC
Email/password login functionality has been restored and is operating normally.
Feb 22, 19:05 UTC
Monitoring -
Our downstream authentication provider has implemented mitigation actions and is reporting a reduction in errors. We are seeing corresponding improvement in email/password login success rates. We are continuing to monitor closely to ensure stability before marking this incident resolved.
Feb 22, 18:53 UTC
Identified -
We’ve identified that the issue affecting email/password sign-ins is caused by a degradation in service from our downstream authentication provider, Auth0: https://status.auth0.com/incidents/kknl0nbdzbvx
Users should still be able to sign in using GitHub or Bitbucket OAuth, which remain operational. We continue to monitor and will update as we learn more.
Feb 22, 17:37 UTC
Investigating -
We are currently investigating an issue affecting users attempting to log in with email and password credentials. Sign-in via GitHub or Bitbucket OAuth is not affected and remains fully operational.
This issue appears to be related to an outage with a downstream authentication provider: https://status.auth0.com/
Feb 22, 17:25 UTC